At super138, the joy of playing and your wellbeing go hand in hand. We provide the tools, guidance and support you need to ensure gaming stays a fun form of entertainment — not a burden.
Playing on a digital entertainment platform like super138 should bring joy and excitement. For most people, it is a way to unwind, challenge themselves or simply fill leisure time with something engaging.
However, super138 fully recognizes that for some individuals, gaming can become more than just entertainment if not managed wisely. That is why we have developed a suite of tools, policies, and resources designed specifically to help all our players maintain a healthy relationship with our platform.
We do not merely talk about responsible gaming as a slogan on paper. We invest seriously in systems and resources that make a real difference in the lives of our players — because for us, the wellbeing of our members matters more than any short-term gain.
Tools and systems we have built into the platform to help you stay in control.
You can set your own daily, weekly or monthly deposit limits directly in your account settings. These limits take effect immediately and can be lowered at any time, but increases require a 48-hour waiting period.
Set automatic time reminders to notify you when you have been playing for a set duration. The platform will send a notification and prompt confirmation before a session continues.
Need a short break? Use the cooling-off feature to suspend your account for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or make any transactions.
For those who need a longer break, the self-exclusion feature lets you suspend access to your account for 3 months, 6 months, 1 year or permanently. An active exclusion cannot be cancelled early.
Opt out of receiving any bonus or promotional communications. This feature reduces external triggers that may encourage excessive play for users who are sensitive to offers.
View your complete account activity history, including all deposits, withdrawals, and gaming sessions. This transparency allows you to assess your own gaming patterns objectively.
Go to Account Settings → Responsible Gaming Controls → Deposit Limits. Choose a period (daily/weekly/monthly) and enter your limit amount. Lower limits take effect immediately, while increases require a 48-hour waiting period as an added safeguard.
Active ImmediatelyUnder Responsible Gaming Controls, select Session Time Limit. Set a maximum time per session (e.g. 1 hour, 2 hours). Once the limit is reached, the platform will display a notification prompting you to take a break before continuing.
CustomisableUnder Responsible Gaming Controls, select Take a Break and select a period (24 hours / 7 days / 30 days). During this period, your account will be inaccessible for gaming or new transactions, even if you contact support.
Cannot Be Cancelled EarlyFor long-term exclusion, go to Responsible Gaming Controls → Self-Exclusion or contact 24/7 customer support. Choose a period of 3 months, 6 months, 1 year, or permanent. We recommend this option for anyone who needs a more serious break.
Full ProtectionIdentifying a problem early is the most important step. Do not wait until things become difficult to manage. Check in with yourself honestly using the list of warning signs below.
Remember: Having one or two of the signs below does not necessarily mean you have a problem, but it is a signal to pause and take a more honest look at your gaming habits.
Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to contact the super138 support team or seek professional help.
If you need immediate assistance: Reach the super138 support team via 24/7 live chat on the platform. We are trained to help you access the right resources in an empathetic and non-judgmental way.
Many people face challenges with gaming at some point in their lives. Asking for help is a sign of strength, not weakness.
Super138's trained support team is ready to help you — whether to set limits, carry out a self-exclusion, or simply listen to your concerns openly and without judgment.
Contact us via 24/7 live chat on the super138 platform for immediate and confidential assistance.
Unlike other platforms that wait for users to ask for help before acting, super138 takes a more proactive approach. Our AI monitoring system continuously analyses every member's gaming patterns to identify early signs of problem gambling — such as a sudden increase in deposit frequency, significant changes in betting limits, or unusual session patterns.
When our system detects concerning patterns, our team will reach out to that member personally to offer support and information about available control tools. This is not about penalising or restricting — it is about making sure our members have the information they need to make informed decisions.
All super138 customer support team members undergo specialized training in responsible gaming. They are trained to identify signs of concern in member communications, how to address these sensitive issues with empathy, and how to guide members toward using available control tools or seeking appropriate external help.
We believe that an empathetic human response is just as important as sophisticated technology in supporting members who need help.
Super138 has a zero-tolerance policy regarding access by individuals under 18 years of age. All registration processes require age verification, and our integrated KYC process requires submission of valid identity documents. Accounts suspected of being owned by minors will be suspended immediately while an investigation is conducted.
We encourage parents and guardians to ensure that children under their care do not have access to devices or accounts that could be used to access gambling platforms.
Super138 recognizes that in some cases, professional support from mental health experts and gambling counselors is necessary. We ensure that information about such professional help resources is readily available to all members who need it through the Responsible Gaming section on our platform.
We encourage anyone who feels that gaming has become a problem affecting their life to seek professional help without delay. The earlier help is sought, the easier recovery can be.
Important to remember: Accessing responsible gaming tools or reaching out to our support team for help is something we handle with full respect and confidentiality. There is no stigma or negative judgment associated with taking proactive steps to better manage your gaming habits.
The best digital entertainment platform is not just one that offers the most games — but one that genuinely cares about its players' well-being. Register today and start a healthy gaming journey with super138.
For users aged 18 and above only. Play within your means.