Terms and Conditions super138 – Complete Platform User Guide

1 Acceptance of Terms and Conditions

Using the super138 platform constitutes your full acceptance of all terms stated in this document, together with the Privacy Policy, Responsible Gaming Policy, and any game- or promotion-specific rules that may change from time to time.

These terms may be updated by super138 at any time without prior notice. However, we will endeavour to notify users of significant changes via in-platform notifications. It is the user's responsibility to review the latest terms. Continued use of the platform following any amendment constitutes acceptance of the updated terms.

2 Membership Eligibility

To register and use the super138 platform, you must meet the following requirements:

• Be at least 18 years old on the registration date.
• Have full legal capacity to enter into a binding agreement.
• Not appearing on any gambling exclusion list enforced by any relevant authority.
• Register using your own real name and identity — registering on behalf of another person is strictly prohibited.
• Not holding an active or previously suspended super138 account.

3 Registration and Account Management

3.1 One Account Per User

Each individual is only permitted to hold one (1) active account on super138 at any time. This includes accounts registered under different names, emails, phone numbers, or payment details but belonging to the same person. Holding multiple accounts is a serious violation of these terms.

3.2 Accuracy of Information

You are required to provide truthful, accurate, and up-to-date information during registration and throughout the KYC (Know Your Customer) process. super138 reserves the right to verify the information provided at any time and to request supporting documents.

3.3 Account Security

You are solely responsible for:

• Keep your username and password confidential.
• Ensure no other party can access your account.
• Notify super138 immediately if you suspect any unauthorized access to your account.
• Log out of your account after every session, especially when using a shared device.

3.4 KYC Verification

Super138 conducts a KYC process to ensure the safety of all members and to comply with anti-money laundering guidelines. You may be required to submit a copy of your identification card, bank statement, or other relevant documents. Accounts that fail to complete KYC within the stipulated period may be temporarily restricted from making withdrawals.

4 Deposits and Withdrawals

4.1 Deposit

All deposits must be made using payment methods available on the super138 platform: FPX, Touch 'n Go, GrabPay, Boost, or direct bank transfer. super138 does not accept cash or cheque deposits.

• The minimum deposit amount is as stated on the deposit page.
• Deposited funds must originate from an account registered in your own name.
• Super138 reserves the right to return deposits suspected of originating from unauthorized sources.

4.2 Withdrawal

All withdrawals are processed to a bank account registered in the same member's name. Withdrawals to third-party accounts or via unregistered methods are not permitted.

• The minimum withdrawal amount is as stated on the withdrawal page.
• Withdrawal requests are processed within a timeframe that depends on your VIP tier — from a few hours for standard members to near-instant for VIP Crown members.
• Super138 reserves the right to request additional verification before processing withdrawals that exceed a certain amount.

4.3 Transaction Failure

In the event of a transaction failure due to a technical issue on super138's end, the affected amount will be credited back to your account within 24 business hours. For failures caused by issues on the bank's or payment provider's end, the resolution period may take longer.

5 Bonuses and Promotions

Super138 offers a variety of bonuses and promotions from time to time. Each bonus is subject to specific terms and conditions stated on the relevant promotions page. General conditions that apply to all bonuses are as follows:

5.1 Wagering Requirements

All bonuses have a minimum wagering requirement that must be met before bonus funds can be converted into withdrawable funds. Wagering requirements vary by bonus type and are clearly stated on the relevant promotions page.

5.2 Bonus Abuse

• Using multiple accounts to claim the same bonus is prohibited.
• Betting strategies deemed to be bonus abuse (e.g., systematically placing low-risk bets solely to fulfil wagering requirements) may result in bonus cancellation.
• Super138 reserves the right to void any bonus or wins obtained through fraudulent or unauthorized means.

5.3 Bonus Validity Period

All bonuses have a set validity period. Bonuses that are unused or whose wagering requirements are not met within the stipulated period will expire automatically without any notice.

6 Game Rules

All games on the super138 platform are operated using a Random Number Generator (RNG) that has been independently verified to ensure fairness and unpredictability of every game outcome. Game results are final and cannot be disputed unless there is clear evidence of a technical failure.

6.1 Technical Failure

In the event of a technical disruption during an active game session, super138 will attempt to restore the game to its last recorded state. If restoration is not possible, any affected bets will be returned to your account balance. Wins obtained during or as a result of a clear technical failure are void.

6.2 Betting Limits

Minimum and maximum betting limits for each game are as displayed within the respective game interface. super138 reserves the right to adjust betting limits at any time.

7 Acceptable User Conduct

All super138 users are expected to conduct themselves in a courteous and responsible manner. The following activities are strictly prohibited:

• Fraud, manipulation, or attempts to exploit technical vulnerabilities of the platform.
• Money laundering or using the platform for any illegal activity.
• Use of automated software, bots, or other tools to place bets.
• Sharing your account or allowing others to access your account.
• Attempting to hack, disrupt, or interfere with platform operations.
• Threatening, abusive, or harassing communications directed at support staff or other users.
• Spreading false or misleading information about super138.

8 Privacy and Data Protection

Super138 is committed to protecting the privacy and personal data of all its users. The collection, use, and protection of your personal data is governed by our separate Privacy Policy.

In summary, super138:

• Collects only the data necessary to operate the platform and comply with legal requirements.
• Does not sell or disclose your personal data to third parties for marketing purposes without your consent.
• Uses 256-bit SSL encryption to protect all data transmitted.
• Stores your data using industry-grade security infrastructure.

For full details, please refer to Privacy Policy ours.

9 Liability Limits

Super138 and its affiliates shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of or inability to use the platform, including but not limited to:

• Financial losses resulting from betting or gameplay.
• Service disruptions due to maintenance, technical failure, or circumstances beyond our control.
• Losses resulting from unauthorized access to your account caused by your own negligence.
• Actions or omissions of third-party service providers.

The maximum liability of super138 to any user, under any circumstances, shall not exceed the total deposits made by that user in the 30 days preceding the claim.

10 Account Suspension and Termination

10.1 By super138

Super138 reserves the right to suspend, restrict, or terminate any account at any time, with or without notice, if:

• There is suspicion or evidence of fraud, misconduct, or illegal activity.
• Account violates any provision of these Terms.
• User failed to complete the KYC process within the stipulated timeframe.
• There is a legal or regulatory requirement that necessitates such action.

10.2 By User

You may close your account at any time by contacting the super138 support team. Before closure, ensure all pending withdrawals have been processed. Any remaining balance after deducting bonuses that have not met the wagering requirements will be returned to you.

10.3 Self-Exclusion

Super138 provides a self-exclusion facility for users who need a break from gaming activity. For more information, please refer to the Responsible Gaming ours.

11 Terms Amendment

Super138 reserves the right to amend these Terms at any time. Significant amendments will be communicated to registered members via email or in-platform notification at least 7 days before taking effect, except in cases of emergency or legal requirements that necessitate immediate action.

Amended terms will be displayed on this page with the latest update date. Continued use of the super138 platform after the effective date of any amendment constitutes your acceptance of the revised terms.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the super138 team is ready to assist you:

• Live Chat: Available 24/7 within the platform — response time under 3 minutes
• Email: [email protected] — response within 4 hours
• Service Language: Malay and English

For formal complaints, please submit via email with your account number, issue details, and any relevant supporting documents. We are committed to resolving every complaint within 5 business days.